How to Handle a Service Failure

I recently mentioned my extensive use of tadalist, created by 37 Signals, as part of GTD. Tadalist is a free project, but they have a number of web based paid project management programs such as BaseCamp. They had a two hour downtime today and posted the following messages to keep customers updated.

37 signals


Despite having the downtime, I would feel very comfortable paying for their services knowing they keep their cusrtomers this informed.